Snaprackshoe (“Snaprackshoe”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Belgian Data Protection Act, and applicable privacy legislation within the United States where relevant.
This Privacy Policy explains how we collect, use, store, disclose and retain your personal information when you visit or make a purchase through www.snaprackshoe.com.
- Data Controller
For the purposes of applicable data protection legislation, the Data Controller is:
Data Controller: Snaprackshoe
Website: www.snaprackshoe.com
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]
- Information We Collect
Depending on your interaction with our website, we may collect the following categories of information:
Full name;
Billing address;
Delivery address;
Email address;
Telephone number;
Order details;
Payment confirmation information supplied by our payment processor;
Communications submitted through our customer support channels;
Device information, browser type, IP address and website usage information collected through cookies and similar technologies.
We only collect information that is relevant to providing our services and fulfilling contractual, security, or legal obligations.
- How We Use Your Information
We may use your personal information for purposes including:
Processing and managing orders;
Providing customer support;
Communicating regarding purchases or enquiries;
Processing payments and conducting transaction verification;
Detecting, preventing, and investigating fraudulent, abusive, or unauthorised activity;
Meeting legal, regulatory, and accounting obligations;
Improving the operation and performance of our website;
Maintaining internal business and transactional records.
We process personal information only where a lawful basis exists under applicable legislation.
- Payment Processing
Payments made through this website are processed securely by Stripe.
When you submit payment information, the relevant payment details are processed directly by Stripe in accordance with its own privacy practices and security standards. Snaprackshoe does not store complete payment card numbers on its own systems.
To comply with payment security standards and prevent fraudulent activities, Stripe may collect device information, IP addresses, and transaction identifiers. Payment-related information processed in this context includes billing details, transaction amount, payment status, and identifiers required for order administration, fraud prevention, and financial record keeping.
- Legal Bases for Processing
Where GDPR applies, we process personal information on one or more of the following legal bases:
Performance of a contract;
Compliance with legal obligations;
Legitimate business interests, such as fraud prevention, website security, and business administration, provided such interests do not override your fundamental rights;
Consent, where consent is required by law.
- Sharing of Personal Information
We may disclose personal information only where reasonably necessary to:
Payment processing providers (such as Stripe for transaction processing and risk assessment);
Delivery service providers for order fulfilment;
Professional advisers where legally required;
Government authorities, fraud prevention agencies, or regulatory bodies where disclosure is required by applicable law;
Service providers supporting website operation under appropriate contractual confidentiality obligations.
Personal information is not disclosed for purposes unrelated to the operation of our business except where required by law.
- International Transfers
Where personal information is transferred outside the European Economic Area or another applicable jurisdiction, such transfers are carried out using recognised legal transfer mechanisms (such as Standard Contractual Clauses) where required under applicable law. - Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, resolve transactional disputes, handle potential chargebacks, or comply with applicable legal obligations.
Typical retention periods include:
Order and transaction records: up to 10 years, where required by Belgian accounting, tax legislation, and financial compliance standards;
Customer correspondence and dispute records: up to 6 years after the final communication where appropriate for business administration and legal protection;
Website analytics information: retained for a limited period consistent with operational requirements;
Information processed on the basis of consent: retained until consent is withdrawn or the information is no longer required.
Where retention periods expire, personal information will be securely deleted or anonymised where appropriate.
- Cookies
Our website uses cookies and similar technologies to support website functionality, analyse website usage, secure user sessions, and facilitate the purchasing process.
Some cookies and tracking elements may be deployed or provided by Stripe during payment processing to facilitate secure payment transactions, risk analysis, and fraud prevention measures associated with payment services.
Additional information regarding cookies is available in our Cookie Policy.
- Your Rights
Subject to applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion where legally applicable;
Request restriction of processing;
Object to certain processing activities;
Request data portability where applicable;
Withdraw consent where processing is based on consent.
These rights may be exercised by contacting us using the details provided below.
- Children’s Privacy
Our website is intended for individuals who are legally capable of entering into contracts under applicable law. We do not knowingly collect personal information from children where prohibited by law. - Data Protection Enquiries
If you have questions regarding this Privacy Policy or wish to exercise your applicable privacy rights, please contact:
Snaprackshoe
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]
We will review requests in accordance with applicable legal requirements.
- Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory developments. The revised version will become effective from the date published on this website.