These Terms of Service (“Terms”) govern the use of www.snaprackshoe.com and the purchase of products offered under the Snaprackshoe brand. By placing an order through this website, you acknowledge that you have read and accepted these Terms.
- Business Information
Brand: Snaprackshoe
Website: www.snaprackshoe.com
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]
- Orders
Orders placed through our website are subject to review, verification, and acceptance by our internal operations team.
To maintain security and prevent fraudulent transactions, we reserve the right to decline, cancel, or suspend any order at our discretion—particularly where payment verification fails, billing details cannot be authenticated, or suspicious activity is detected. In the event of a cancellation by us, any payments collected will be promptly refunded via the original payment method.
Once an order has been successfully reviewed and accepted, an order confirmation email will be sent to the email address provided during checkout. This confirmation acknowledges receipt and acceptance of the order.
Customers are responsible for providing accurate billing, delivery, and contact information when placing an order.
- Order Processing
Orders are normally prepared for dispatch within 1–3 business days from our localized warehouse, excluding weekends and public holidays.
If additional verification or information is required to complete an order, processing will proceed immediately after the requested details have been received and verified by our team.
- Delivery
We currently serve customers throughout Europe and the United States.
Orders are delivered through recognised carriers, including DHL, FedEx, UPS Priority, or equivalent delivery services selected according to destination and operational requirements.
The estimated delivery period is 3–7 business days after dispatch. Estimated delivery periods are provided for general guidance and may vary due to operational circumstances or carrier delays outside our reasonable control.
- Shipment Notifications
To assist customers in monitoring their orders, shipment notification emails are automatically sent to the email address provided during checkout at important stages of the delivery process, including where applicable:
Order dispatch;
Arrival at a carrier processing facility;
Local delivery stage;
Delivery completion.
Customers are encouraged to monitor these email updates throughout the delivery process.
- Delivery Delays & Dispute Resolution
If an order exceeds the standard delivery period, customers should contact our in-house customer support team promptly.
Where appropriate, we will communicate with the relevant carrier to investigate the shipment. Following completion of the investigation and after considering the available information, an appropriate resolution may include either:
shipment of a replacement product; or
a full refund.
The selected resolution will depend upon the outcome of the carrier investigation and the circumstances of the individual order. We encourage customers to contact us directly to resolve any delivery issues before initiating bank chargebacks or payment disputes.
- Passing of Risk
For customers located in jurisdictions where consumer protection legislation applies, including Member States of the European Union, the risk of accidental loss of or damage to goods passes to the customer only when the goods are physically delivered into the customer’s possession or the possession of a person designated by the customer to receive them.
Nothing in these Terms is intended to reduce or limit any statutory consumer rights that apply under applicable law.
- Right of Withdrawal (Returns)
Where applicable under European consumer legislation, customers purchasing as consumers have the right to withdraw from the purchase within 14 days after receiving the goods without providing a reason.
To exercise this right, customers should contact our support team at:
Email: shoe@snaprackshoe.com
The returned product should be sent back in an appropriate condition consistent with reasonable inspection of the goods, packed securely. Unless the item arrived damaged or defective, the customer is responsible for the direct costs associated with returning non-defective items.
Refunds will be processed after the returned goods have been received, inspected, and assessed in accordance with applicable legislation.
This statutory right does not affect any additional legal rights available under applicable law.
- Products Arriving Damaged or with Manufacturing Defects
If a product arrives damaged or contains a manufacturing defect, customers should contact our customer support promptly after delivery.
To assist with the review, customers should provide:
the order number;
a description of the issue; and
clear photographs showing the condition of the product.
Where the submitted information confirms that the product arrived damaged or contains a manufacturing defect, a replacement product or a full refund will be arranged. For confirmed damage occurring before delivery to the customer, the physical return of the damaged item is not required.
- Customer Responsibilities
Customers are responsible for:
providing accurate delivery and contact information;
ensuring someone is available to receive the delivery where required by the carrier;
reviewing the assembly instructions supplied with the product before assembly;
inspecting the product within a reasonable period following delivery.
- Product Information & Intellectual Property
We endeavour to provide clear descriptions, dimensions, and product images to assist customers in making informed purchasing decisions. All products offered under the Snaprackshoe brand are independently designed, sourced, and curated, and do not infringe upon any third-party intellectual property rights.
Minor variations in colour, texture, or appearance may occur due to display settings, lighting conditions, or manufacturing batches.
- Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.
Where permitted by applicable legislation, liability relating to the purchase of products shall be limited to remedies available under these Terms and any mandatory consumer protection legislation.
- Governing Law
These Terms shall be interpreted in accordance with the applicable laws governing consumer transactions.
Where mandatory consumer protection legislation grants customers additional rights in their country of residence, those statutory rights remain unaffected by these Terms.
- Contact Information
For any enquiries regarding these Terms, compliance matters, or your order, please contact:
Snaprackshoe
Website: www.snaprackshoe.com
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]