Thank you for shopping with Snaprackshoe.
This Shipping Policy explains how orders are processed, dispatched and delivered when purchasing products through www.snaprackshoe.com.
- Shipping Coverage
Snaprackshoe currently delivers orders to customers located throughout Europe and the United States.
Delivery availability may vary for certain remote locations. Where delivery to a particular destination is unavailable, customers will be notified before order completion where reasonably practicable.
- Shipping Origin & Fulfillment
All orders are managed through our internal supply chain and dispatched directly from our localized shipping location:
Shipping Address: [XXX]
- Order Processing
Orders are normally processed and prepared for dispatch within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays. Where additional verification, fraud prevention checks, or customer information is required to complete an order, processing may commence once the necessary information has been securely verified.
- Delivery Time
Following dispatch, the estimated delivery period is 3–7 business days.
Delivery estimates are provided for general guidance and may vary depending on destination, customs clearance procedures where applicable, weather conditions, or carrier operations outside our reasonable control.
- Delivery Carriers
Orders are transported using recognised and reliable delivery services, including:
DHL
FedEx
UPS Priority
Other equivalent carriers selected according to destination and operational requirements.
The carrier used for an individual shipment may vary based on efficiency and destination.
- Shipment Tracking
Shipment tracking notifications are automatically sent to the email address provided during checkout.
Tracking emails may be issued at key stages of the delivery process, including where applicable:
Order dispatched;
Arrival at a carrier processing facility;
Local delivery stage;
Delivery completed.
Customers are encouraged to monitor these email notifications for the latest shipment updates throughout the transit journey.
- Delivery Delays & Dispute Resolution
If an order exceeds the normal delivery period, customers should contact our in-house customer support team promptly.
We will communicate with the relevant carrier to investigate the shipment. Following completion of the investigation and after consideration of the available information, an appropriate resolution may include either:
shipment of a replacement product; or
a full refund.
The resolution will be determined according to the outcome of the investigation and the circumstances of the individual order. We encourage customers to reach out to us directly to resolve any delivery issues before initiating bank chargebacks or payment disputes.
- Delivery Address Accuracy
Customers are responsible for ensuring that the delivery address, contact information, and email address provided during checkout are complete and accurate.
If an error in the delivery information is identified before dispatch, customers should contact us promptly so that the information may be updated where possible.
- Receipt of Goods & Inspection
Customers are encouraged to inspect the parcel and the products within a reasonable period after delivery.
If the product is received with visible physical damage or appears incomplete, customers should contact our customer support team promptly and provide the relevant order information together with clear photographs showing the condition of both the package and the product.
- Passing of Risk
Where mandatory consumer protection legislation applies, including within Member States of the European Union, the risk of accidental loss of or damage to the goods passes to the customer only when the goods are physically delivered into the customer’s possession or to a person designated by the customer to receive the delivery.
Nothing in this Shipping Policy limits any mandatory consumer rights provided under applicable law.
- Customer Support
For shipping enquiries, delivery updates, or assistance relating to an order, please contact our in-house support team:
Brand: Snaprackshoe
Website: www.snaprackshoe.com
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]
If your enquiry is received outside normal business hours, please leave a message. We aim to review all enquiries and respond within 24 hours.