Thank you for shopping with Snaprackshoe.
This Refund & Returns Policy explains the procedures relating to order cancellation, returns, replacements and refunds for purchases made through www.snaprackshoe.com.
- Contact Information
Brand: Snaprackshoe
Website: www.snaprackshoe.com
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]
- Order Processing and Delivery
Orders are normally processed and prepared for dispatch within 1–3 business days after payment confirmation.
Following dispatch, the estimated delivery period is 3–7 business days. Orders are transported using recognised delivery services, including:
DHL
FedEx
UPS Priority
Other equivalent carriers where appropriate.
Shipment tracking notifications are automatically sent to the email address provided during checkout at important stages of delivery, including:
Order dispatched;
Arrival at a carrier processing facility;
Local delivery stage;
Delivery completed.
If an order exceeds the standard delivery period, customers should contact our in-house customer support team. We will communicate with the relevant carrier to investigate the shipment. After the investigation has been completed, and depending upon the outcome, an appropriate resolution may include shipment of a replacement product or a full refund. We encourage customers to reach out to us directly to resolve any delivery or order issues before initiating bank chargebacks or payment disputes.
- Right of Withdrawal
Where applicable under European consumer legislation, customers purchasing as consumers have the statutory Right of Withdrawal.
Customers may withdraw from the purchase within 14 days from the day on which the goods are received, without providing a reason.
To exercise this right, customers should contact our support team at:
Email: shoe@snaprackshoe.com
Returned products should be sent back within the applicable return period in a condition consistent with reasonable inspection of the goods. Unless the item arrived damaged or defective, the customer is responsible for the direct costs associated with returning non-defective items.
- Return Address & Authorization
For customers located within Europe, returned products should be sent to our designated return handling location:
European Return Address: [XXX]
Customers are strictly requested to contact customer support before returning any product so that appropriate return instructions, authorization, and tracking guidance may be provided.
- Products Arriving Damaged or with Manufacturing Defects
If a product arrives damaged or contains a manufacturing defect, customers should notify our in-house customer support team promptly after delivery.
To assist with the review, customers should provide:
Order number;
Description of the issue;
Clear photographs showing the product condition.
Where the submitted information confirms the reported issue, an appropriate resolution may include either:
shipment of a replacement product; or
a full refund.
For confirmed damaged or defective products occurring before delivery to the customer, the affected item is not required to be returned.
- Refund Processing
Where a refund is approved by our team, the refund will be issued securely via Stripe using the same payment method originally used for the purchase, where applicable.
Depending on the payment method selected during checkout, refunds may be returned to:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallets
Other original payment methods used for the transaction
The time required for the refunded amount to appear in your account may vary depending on the relevant financial institution or payment provider.
- Return Conditions
Customers exercising the statutory Right of Withdrawal should return products in a condition consistent with reasonable inspection.
Products should be packaged appropriately to reduce the possibility of damage during return transport. Where products have been handled beyond what is reasonably necessary to establish their nature, characteristics, or functionality, any reduction in value may be considered where permitted by applicable law.
- Delivery Delays & Dispute Resolution
If a shipment is delayed beyond the normal delivery period, customers may contact our customer support team.
We will review the shipment together with the relevant delivery carrier. Following completion of the review, the appropriate resolution will be determined according to the available information and the individual circumstances of the order.
- Consumer Rights
Nothing contained in this Refund & Returns Policy limits or excludes any mandatory rights available to consumers under applicable laws within Belgium, the European Union, the United States, or any other jurisdiction where such rights cannot legally be excluded. - Contact Us
For any enquiry regarding returns, refunds, replacements, or general compliance matters, please contact:
Snaprackshoe
Website: www.snaprackshoe.com
Email: shoe@snaprackshoe.com
Business Address: [XXX]
Telephone: [XXX]
If your enquiry is received outside normal business hours, please leave a message. We aim to review all enquiries and provide a comprehensive response within 24 hours.